RETURNS & EXCHANGES

PLEASE NOTE : 

  • Once the order has been placed and processed it can’t be cancelled.
  • Shipping costs are non-refundable.
  • Please inform us within 24 hours if your parcel shows 'delivered' but you have not received it. Post that we will be unable to address the issue with our courier partners.
  • We currently do not provide return options. 
  • IKTAR reserves the right to refuse exchange that do not meet our return/exchange requirements.
  • We are not responsible for courier related delays, but will ensure it reaches you the quickest possible!
  • Discount codes cannot be combined. In case one is added, the other will not be applicable in your order.
  • Store Credits and Gift Cards cannot be converted back to cash.

EXCHANGE PROCESS:

  • If you’ve received a damaged item, please email us OR dm us on Instagram immediately with clear photos of the defect, the outer courier pouch, and the original packaging.
  • Only damaged products will be EXCHANGED.
  • Please report the issue to our team via email in UNDER 24 HOURS of the receipt of the package. Further than that, we wouldn't be able to assist you.
  • We will arrange exchange via our personal delivery system and will update you accordingly. Consequently, shipping timelines may vary and will be communicated to you accordingly.

ALL PRODUCTS : 

RETURNS & EXCHANGES

  • All sales are final. We do not accept returns and exchanges due to sanitation issues.
  • Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you have received the wrong item, we will replace it promptly.

Damages & Issues:

  • Please inspect your order upon reception and contact us immediately on iktar.work@gmail.com with clear photos of the defect, the outer courier pouch, and the original wrapping (including the protective sleeve the piece came in), for us to evaluate the issue. 
  • If the item is defective, damaged or if you receive the wrong item, in this case, we will have the product collected. 
  • If you would like to exchange a faulty item, please be aware that we can ONLY replace it for the same product, not provide refunds.

All mails/dms will be addressed within 24 WORKING hours of being received.

To maintain a healthy work-life balance, our customer care team is not operational on weekends. We appreciate your understanding.

NOTE: Working hours are from 10am-5pm from Monday to Friday. We would be able to get back to you during these timings only.